CUSTOMER SERVICE REPRESENTATIVE

* Assisting customers with billing, accounts, and service questions
* Handling inbound and outbound phone calls professionally
* Providing technical support for internet, cable, or mobile services
* Entering and updating customer information accurately
* Resolving complaints and escalating issues when needed
* Maintaining confidentiality of customer records
* Working with team members to meet company goals
* Following company policies and training guidelines

* High school diploma or GED required
* Strong verbal and written communication skills
* Basic computer knowledge and typing ability
* Customer service experience preferred, but not required
* Ability to multitask and solve problems professionally
* Reliable internet connection for remote positions
* Ability to work independently and manage time effectively
* Positive attitude and professional behavior
* Willingness to complete training program
* Must be authorized to work in the United States

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