Medical Support Assistant

22nd Century Technologies, Inc.
Pay Rate: $19-22/hour W2
United States, Texas, Temple
Jan 09, 2026
Job Title: Medical Support Assistant Location: Temple, TX 76504 Duration: 03 Months to Long-Term Schedule: Standard Day Shift, Monday to Friday Role & Responsibilities: Contract personnel might be required at a facility to deliver patient services, which include handling phone inquiries, managing record-keeping, and assisting with various AMSA tasks as assigned. AMSA's work with Lead AMSA and care coordination/scheduling/walk-in team to ensure all schedulers are competent and represent the VA in a positive, proactive demeanor. AMSAs work with Lead Scheduler to achieve all patient communications are completed on time and appropriately. Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely. Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes. Personnel shall notify their contracting lead when automated systems are not performing as needed. Validates and updates patient demographic information. When records are received, the AMSA will ensure that all necessary health/administrative information is processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA). Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed. Screens/receives phone calls in a courteous and timely manner. Responds to telephone inquiries regarding delivery of services. Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams. Perform appointment scheduling, tracking, pre- and post- appointment contacts as required. Performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents. Other duties as assigned. Required Qualifications: Have a High School education or GED equivalent. Basic medical terminology knowledge. Ability to communicate tactfully and effectively, both orally and in writing, to meet program objectives. Ability to work independently to accomplish a wide variety of duties, including setting priorities, care coordination tasks, and organizing workflow. Type at least 50 WPM. Ability to operate computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Excel most importantly. Have no health or physical disability restrictions that interfere with the performance of assigned duties Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.