Manager-Application Support

Directs the activities related to the direction and support of Bank-wide applications and administration functions. Has overall responsibility to plan and implement company-wide software upgrades and installations, administer said applications, and provide daily management of corporate applications. Partners with other IT areas to satisfy business requirements by applying and recommending software solutions to help achieve the business objectives.

In this Role You Will

• Stay current with emerging software technologies and trends to proactively support evolving customer needs.
• Develop and execute strategic plans for software technologies that align with and advance business objectives.
• Oversee the installation, maintenance, and support of all corporate applications, ensuring optimal performance and reliability.
• Ensure the availability, integrity, and responsiveness of the corporate application environment.
• Establish and maintain a high-level framework to deliver information and computing services 24/7/365, including robust business resumption and disaster recovery plans.
• Lead the development and enforcement of standards and policies for application usage, configuration, implementation, and business continuity processes.
• Collaborate closely with IT leadership to communicate application standards, policies, new technologies, project direction, and status updates.
• Contribute to defining IT's technical direction, ensuring the application environment, strategies, and components are aligned with organizational goals.
• Manage additional projects and responsibilities as assigned

.Business Leadership

• Directly manages the Application Support team, providing leadership, guidance, and support to ensure high performance and professional growth.
• Oversees all aspects of team operations, including direction, coordination, and evaluation of team members in alignment with organizational policies and applicable laws.
• Executes full-cycle people management responsibilities, including interviewing, hiring, onboarding, and training staff.
• Plans, assigns, and monitors work to ensure effective delivery of application support services.
• Conducts regular performance evaluations, provides constructive feedback, and manages recognition and disciplinary actions as needed.
• Addresses employee concerns, resolves issues, and fosters a positive, collaborative work environment.

• Bachelor's degree in Business Administration, Information Technology, or related field
• 7-10 years of experience in experience and/or training in IT with over five years at a technology management/leadership level; or equivalent combination of education and experience
• Five years experience in project management, desired
• Ability to develop and manage projects to completion
• Effective hardware and software troubleshooting skills
• Comprehensive knowledge of operating systems and working knowledge of the banking and financial industries is required

• Master's degree in Business Administration, Information Systems, or related field.
• Incident & Problem Management: Proficiency in ITIL processes (incident, problem, change, release mgmt.)
• SQL / Database Management: Strong SQL skills for troubleshooting and reporting
• Application Lifecycle Management (ALM): Experience supporting software from deployment through maintenance
• System Administration & Monitoring: Familiarity with Windows/Linux administration and monitoring tools (e.g., ServiceNow, Splunk, Nagios)
• Network & OS Knowledge: Competency in networking fundamentals an operating systems Ideal Candidate Competencies
• Strategic Thinking with strong business and technical acumen
• Leadership and Team Development
• Stakeholder Management
• Communication and Influence
• Analytical and Critical Thinking
• Change Management
• Curious, process-minded, and motivated by modernization and AI.