Qualfon

We are a people-focused business providing contact center services, integrated marketing solutions, big data analytics, and back-office processing. We improve your customers’ experiences through dedicated, tenured staff. We provide training, personal development and support to our employees helping them achieve their full vocation as employees and humans. In turn, they deliver innovative solutions that exceed our clients’ business needs.

Employee Retention
Making lives better is not just a goal – it is our mission and our differentiator. Our high retention rates are a direct result of our philosophy. We want our employees to succeed and feel supported in their roles, with room to grow. Having less turnover is in turn beneficial to you and your customers, who are met with a well-equipped, knowledgeable staff.

Strategic Global Footprint
We have locations throughout the U.S., as well as in Mexico, Costa Rica, the Philippines and Guyana. These locations are strategically placed for our customer’s benefit.

Customer Engagement
As a Six-Sigma organization, we constantly improve and update our best practices; however, we know one-size does not fit all. We tailor our solutions to each client, which means we are able to provide the best services possible at the right price.